FAQS

Our Products

Are your products gluten-free?
All of our products are gluten-free, excluding Munchies Whey Protein.

Are your products keto-friendly?
We advise checking the nutrition labels before purchasing to ensure our products fit within your dietary and nutritional goals.

Can I break open Balance Capsules into a beverage?
Yes, you can break open Balance Capsules into your desired food or beverage.

Which products are vegan?
Balance Capsules
Super Greens
Pre-Workout
BCAA
Fat Burner
Energy Drinks
Mini Energy
Are your products packaged in temperature regulated bottles?
Our Protein Shakes are packaged in temperature regulated bottles. We recommend refrigerating them once opened.

Shipping & Tracking

When will my order ship?
When your order is packaged and ready to go, we will send you an e-mail notification with your shipping tracking number and a link to where you can track it online.

For domestic shipments, please allow at least 5-7 business days for the package to be delivered.

Orders placed on Saturdays and Sundays, during promotions and around holidays may take additional time processing due to increased order volume and shipping carrier delays/schedules. Rest assured, our team’s goal is to get your order to you as quickly as possible, even during these times. We appreciate your patience!

If you have any questions about your estimated delivery time, please reach out to our Customer Service Team at contact@alaninu.comwho can assist.

What is your shipping policy?
Our warehouse processes and packages orders Monday-Friday. Once your order is picked up from our warehouse, we ask that you please contact the shipping provider for updates regarding shipping and delivery. You can view our full shipping policy here.

Do you ship internationally?
As of October 1, 2025, we do not offer international shipping. Products from AlaniNu.com are currently only available for purchase and delivery within the United States.

If I place multiple orders, should I expect to receive multiple packages or one package?
If you place multiple orders, they will be shipped in separate packages. To ensure you do not experience delays, we are unable to combine and ship multiple orders in one package. Standard shipping rates apply.

What should I do if my order is marked as delivered, but I haven’t received it?
At times, shipping carriers may mark a package as delivered, but will deliver it at a later time. Please allow 3 – 5 business days for the package to be delivered.

If your package has not arrived after the 5th business day, please reach out to our Customer Service Team at contact@alaninu.com and we can further assist you.

How will you ship my order?
Domestic shipments are shipped via USPS or FedEx. ​
The shipping carrier is automatically determined based on the weight of your package. Please note that we are unable to make changes to the shipping carrier.

Do you ship to APO/FPO/DPO addresses?
We do not currently ship to APO / FPO / DPO addresses.

What should I do if my tracking information is not updating?
Shipments receive updates at various points between pickup and delivery. However, it is not unusual for the tracking link to go more than 24 hours without an update while in transit.

Are there shipping delays during the holiday season?
During the months of November and December, you may experience shipping delays due to the holidays, influx of orders, and shipping carriers requiring additional time to get you your package.

Rest assured, our team is working around the clock to ensure we get your orders to you as quickly as possible!

If you have any questions, please reach out to our Customer Service Team at contact@alaninu.com

Can I edit my shipping address?
Once an order is processed, we are unable to edit the shipping address. You will need to work with the shipping carrier assigned to your order to redirect the shipment.

If your order is shipped with FedEx, we recommend utilizing FedEx Delivery Manager via the website or mobile app. With a FedEx Delivery Manager account, you can edit the shipping address or hold the package at a location near you.

For orders shipped with USPS, we recommend setting up mail forwarding with a Change-of-Address request or using USPS Package Intercept.

Please note, we are not responsible for any fees associated with these services.

With additional questions, please email our Customer Service Team at contact@alaninu.com.